Privacy Policy

Introduction

Uvance ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered freelancer marketplace platform. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and profile information
• Payment and billing information
• Portfolio, work samples, and professional background
• Project descriptions, proposals, and communications
• Reviews, ratings, and feedback

Automatically Collected Information

When you use our platform, we automatically collect certain information, including:

• Device information and IP address
• Browser type and version
• Usage data, including pages visited and time spent
• Cookies and similar tracking technologies
• Log files and analytics data

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and manage payments
• Match freelancers with clients using AI-powered algorithms
• Facilitate communication between users
• Ensure quality assurance and platform security
• Send administrative information and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With Other Users: Your profile information, portfolio, and public activity may be visible to other users on the platform
• Service Providers: We may share information with third-party service providers who perform services on our behalf
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety
• With Your Consent: We may share information with your explicit consent

Third-Party Service Providers

We work with the following categories of third-party service providers who may have access to your personal information:

• Payment Processors: To process payments securely (e.g., Stripe, PayPal, bank payment processors)
• Cloud Hosting Services: To host and store our platform and data (e.g., AWS, Google Cloud, Azure)
• Analytics Services: To understand platform usage and improve our services (e.g., Google Analytics)
• Email Service Providers: To send transactional and marketing emails (e.g., SendGrid, Mailchimp)
• Customer Support Tools: To provide customer support and manage inquiries
• Security Services: To protect our platform from fraud and security threats
• AI and Machine Learning Services: To power our quality assurance and matching algorithms

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify. We regularly review our service providers to ensure they meet our data protection standards.

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to rectify inaccurate or incomplete information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent
• The right to opt-out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform. For more information, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are as follows:

• Account Information: Retained for the duration of your account plus 7 years after account closure for legal and business purposes
• Transaction Records: Retained for 7 years as required by tax and financial regulations
• Project Communications: Retained for 3 years after project completion for dispute resolution and quality assurance
• Marketing Communications: Retained until you opt-out or unsubscribe, then deleted within 30 days
• Analytics Data: Retained in anonymized form for up to 2 years for platform improvement
• Legal Compliance: Some data may be retained longer if required by law, regulation, or legal proceedings

When we no longer need your information, we will securely delete or anonymize it in accordance with our data retention schedule. You may request deletion of your data at any time, subject to legal and contractual obligations.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection.

Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: